FAQs
When will my order be shipped?
Orders are processed within 1–2 business days, excluding weekends and public holidays.
How long does delivery take?
West Malaysia: 1–4 working days
East Malaysia: 4–8 working days
Delivery times are estimates and may vary depending on courier service and location.
How can I track my order?
Once your order has been shipped, a tracking number will be provided via email.
How should I store my coffee?
Store your coffee in a cool, dry place away from direct sunlight. For best results, keep it sealed and consume within a few weeks of opening.
Are your coffees freshly roasted?
Yes. We roast in small batches to ensure freshness and consistency.
Can I return my order?
Due to the nature of our products, we do not accept returns for change of mind.
For eligible cases, please refer to our Refund Policy.
What should I do if there is an issue with my order?
Please contact us within 48 hours of receiving your parcel with your order number and photos. We will review and assist accordingly.
Can I change or cancel my order?
Orders cannot be modified or cancelled once they have been processed.
If you require urgent changes, please contact us as soon as possible.
Contact
If you have any other questions, please contact us at:
a.soar.coffee@gmail.com