Refund & Returns Policy
We take pride in delivering fresh coffee. Due to the perishable nature of our products, all sales are generally final.
However, we are committed to ensuring that every order reaches you in proper condition and meets our quality standards.
Order Changes & Cancellations
Orders cannot be modified or cancelled once they have been processed.
If you require urgent changes, please contact us as soon as possible after placing your order. While we cannot guarantee changes, we will do our best to assist before the order is dispatched.
Damaged or Missing Orders
In the event of damaged or missing items, this is typically related to issues during the delivery process.
Please contact us within 48 hours of receiving your order, along with your order number and clear photos for verification.
We will first liaise with the courier service to investigate the issue. If the issue is confirmed, we will provide a suitable resolution, which may include a replacement, voucher, or store credit where appropriate.
Returns
We only accept returns under the following conditions:
* Incorrect items received (items must be unused and in original, unopened condition)
* Product contains foreign matter or unknown substances upon opening
* Taste quality is deemed abnormal (e.g. rubber-like, medicinal, or strong chemical odour), subject to verification
All requests must be submitted within 48 hours of receiving your parcel.
Refunds
Approved refunds (if applicable) will be processed via the original payment method.
Processing times may vary depending on your payment provider.
Non-Refundable Situations
We are unable to offer refunds under the following circumstances:
*The product has been opened or consumed, unless a valid quality issue is verified
*Incorrect shipping details were provided
*Delivery failed due to customer unavailability.
*Delays caused by courier services beyond our control
*Change of mind or personal taste preference
Any resulting issues, including damage or loss, will be handled in accordance with our Returns conditions and are not eligible for direct refunds.
Quality Check (QC) Notice
All return and refund requests are subject to internal quality checks and verification.
We reserve the right to determine the final resolution based on our findings. Resolutions will only be processed after verification has been completed.
For any order-related issues, please contact us at:
a.soar.coffee@gmail.com
For delivery information, please refer to our Shipping Policy.